Refund and Return Policy – Vassio Furniture

At Vassio Furniture, your satisfaction is our top priority. We want you to feel confident and happy with every purchase. In the unlikely event that you are not satisfied with your order, we offer a transparent and hassle-free refund and return process. Please review the following guidelines that outline our 10-day Refund and Return Policy to ensure a smooth experience.

1. Eligibility

• 1.1. To be eligible for a refund or return, the item(s) must be in their original condition, including all parts, components, manuals, and packaging.
• 1.2. Customized or personalized products are not eligible for return, unless they have a manufacturing defect or were damaged during delivery.

2. Return Process

• 2.1. If you wish to return an item within 10 days of delivery, please follow these steps:
  • a. Contact our customer service team at info@vassio.co.in. Please include your order number, reason for return, and clear photographs showing the condition of the item(s) and packaging.
  • b. Our support team will guide you through the return process, which may include arranging a pickup or providing return shipping details.
• 2.2. Ensure that all items are securely packed for return shipment. Whenever possible, use the original packaging to prevent any damage during transit.

3. Inspection and Refund

• 3.1. Once we receive the returned item(s), our quality control team will inspect them to confirm eligibility for a refund.
• 3.2. If the returned item(s) meet our eligibility criteria, the refund will be processed within 7 business days via the original payment method.
• 3.3. If the returned item(s) do not meet our eligibility criteria, our team will contact you to discuss the next steps or available options.

4. Contact Information

For any questions or concerns regarding our 10-day refund and return policy, please contact our customer service team:

Email: info@vassio.co.in

5. Exceptions

• 5.1. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a repair or replacement at no additional cost.
• 5.2. Cancellations: If you wish to cancel your order before it has been shipped, please contact us immediately. Our team will assist you with the cancellation process based on your order status.

6. Policy Updates

Please note that this policy may be updated or modified without prior notice. For the most current information on our refund and return terms, please visit our website or reach out to our customer support team.

Thank you for choosing Vassio Furniture. We appreciate your trust and are committed to providing you with quality furniture and a delightful shopping experience.