Refund and Return Policy – Vassio Furniture
At Vassio, we want you to be completely satisfied with your furniture purchase. If for any reason you are not, we offer a straightforward refund and return policy that ensures a smooth experience. Please review the following guidelines for our 10-day refund and return policy:
1.1. To be eligible for a refund or return, the item(s) must be in their original condition, including all parts, components, and packaging.
1.2. Customized or personalized items are not eligible for returns, unless they have a manufacturing defect or arrive damaged.
2. Return Process:
2.1. If you wish to return an item within 10 days of delivery, please follow these steps:
a. Contact our customer service team at [email protected]. Provide your order number, the reason for return, and clear photographs demonstrating the condition of the item(s) and packaging.
b. Our customer service team will assist you in initiating the return process, which may involve arranging a pickup from your location or providing details for shipping the item(s) back to us.
2.2. Ensure that the item(s) are securely packed for return shipment. Whenever possible, use the original packaging to prevent damage during transit.
3. Inspection and Refund:
3.1. Once we receive the returned item(s), our quality control team will inspect them to ensure they meet our refund eligibility criteria.
3.2. If the returned item(s) meet the criteria, we will process the refund within 7 business days. The refund will be issued using the original payment method.
3.3. If the returned item(s) do not meet our refund eligibility criteria, we will communicate with you to discuss the available options.
4. Contact Information:
For any questions or concerns regarding our 10-day refund and return policy, please contact our customer service team at:
Email: [email protected]
5.1. Damaged or Defective Items: If you receive a damaged or defective item, please inform us within 48 hours of delivery. We will arrange a replacement or repair at no extra cost.
5.2. Cancellation: If you need to cancel an order before it is shipped, please contact us immediately. Depending on the order status, we will guide you through the cancellation process.
Please be aware that this policy is subject to change without prior notice. For the latest information on our refund and return policy, visit our website or contact our customer service team.
Thank you for choosing Vassio Furniture for your furnishing needs. We are dedicated to ensuring your satisfaction and a delightful shopping experience.